1. Terms
By accessing ibrand.com.sa, you agree to be bound by these terms, all applicable laws and regulations, and acknowledge that you are responsible for compliance with any applicable local laws. If you do not agree to any of these terms, you may not use or access this site. All materials contained on this site are protected by applicable copyright and trademark law.
2. Product availability
The availability of products in branches may differ from the online store. The buyer must check the delivery branch to ensure the availability of products.
3. Order status
New orders are being received and are awaiting review to ensure the availability of products, the possibility of delivery, and meeting customer requests.
Our employees review the availability of products for new orders, and if the product is available, the buyer will be contacted to confirm the date of receipt of the order.
Order status changes based on product availability, customer response, shipping status, order status, and order receipt.
Orders will be canceled if there is a pricing error.
iBrand Pharmacy reserves the right to cancel orders if an error occurs during order execution or the required quantity of products is not available.
iBrand Pharmacy reserves the right to cancel orders in the event that the buyer's name does not match the name of the payment method holder or claims prepayment without confirmation of payment.
iBrand Pharmacy Company reserves the right to cancel orders in the event of suspicion of purchasing behavior that is harmful to the rights of other customers or incorrect pricing or quantities in order to maintain equal opportunities for all customers to obtain their products in the appropriate quantity and correct pricing.
Request cases :
- Pending Review: The status of new orders before review and implementation by iBrand employees.
- Pending Payment: The status of unpaid orders awaiting payment by the customer.
- In progress: the status of orders being processed, ensuring the availability of products, and choosing the appropriate date for the customer to receive the order.
- Ready for pick-up: The status of orders that are ready to be picked up from the branch after reviewing the availability of quantities and while the customer is waiting for pick-up from the branch.
- Executed: The status of orders after they have been executed.
- Delivery in progress: The status of orders being delivered to the customer’s address from the branch delivery representative according to the customer’s choice.
- Shipped: The status of orders shipped by shipping companies according to the customer’s choice and awaiting delivery to the customer.
- Delivered: The status of orders after they are delivered to the customer’s address and received by the customer.
- Canceled: The status of the order after cancellation according to the customer’s choice or the terms of service by ibrand before executing the order.
- On return: The status of the order at the time of returning some or all of the products according to the customer’s choice or the terms of service by ibrand.
- Refunded: The status of the order after some or all of the products have been returned according to the customer’s choice or the terms of service by ibrand.
4. Use of the license
Permission is granted to temporarily download one copy of the materials (information or software) on Laybrand's website for personal, non-commercial use only. This is a license, not a transfer of title, and under this license you may not.
This license will automatically terminate if you violate any of these restrictions, and the license may be terminated by iBrand at any time. Once your access to the materials is restricted or this license terminates, you must destroy any downloaded materials in your possession whether in electronic or printed format.
5. Disclaimer
The materials on iBrand's website are provided on an "as is" basis. ibrand makes no express or implied warranties about this material, and it hereby disclaims and negates all other obligations and warranties, including without limitation, the implied warranties or conditions of merchantability or of fitness for this material for a particular purpose, or of a commitment of non-infringement on intellectual property or any other violation of rights.
Further, iBrand does not warrant or make any representations regarding the accuracy, results, or otherwise of the materials available on its Internet web site or on any other websites linked to this site.
6. Limitations
In no event shall iBrand or any of its suppliers be liable for any damages (including, without limitation, damages for loss of data or profits, or resulting from business interruption) that may result from the use or inability to use the materials. provided on the Ebrand website, even if Ebrand or any of its representatives has been notified orally or in writing of the possibility of such damages. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, such limitations may not apply to you.
7. Material accuracy
The materials appearing on iBrand's website could include technical, typographical, or photographic errors. iBrand does not warrant that any of the materials on its website are accurate, complete, or current. iBrand may make changes to the materials contained on its website without prior notice. However, iBrand makes no commitment to update these materials.
8. Links
ibrand has not reviewed all of the sites linked to its website and is not responsible for the contents of any such sites. The presence of any link on the iBrand website does not mean an endorsement of the site for that link. Use of any such linked website is at the user's sole risk.
9. Amendments
iBrand may modify the Terms of Service for its website at any time without prior notice. By using this site, you agree to be bound by the current version of these Terms of Service.
10. Regulatory Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and you irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
11. Your account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your electronic devices, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may not use the iBrand Services unless with the involvement of a parent or guardian. iBrand reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
12. Delivery
- There is no minimum purchase required to benefit from the delivery service.
- I-brand pharmacies work with external shipping agencies and representatives to make it easier for customers to obtain their products, and we follow the policy of shipping and delivery companies and agents in a way that preserves the privacy and security of customer information and ensures that products are delivered properly within the conditions and policy of shipping companies.
- Although customers are able to order 24 hours a day, the delivery service is available every day: from Saturday to Thursday during the period from 8 am to 8 pm, and on Friday from 4 pm to 8 pm, unless otherwise indicated to the shipping company or the delivery representative in particular. .
- The expected delivery period is indicated for each shipping method.
- All shipping options available within the city appear on the shipping page, and the customer chooses the shipping method that matches his region according to the residential neighborhoods within the scope of the representative or company.
- In the event of an order from a representative who does not cover the delivery area, the shipping representative shall be changed to the appropriate representative, or the order shall be canceled if a suitable representative is not available.
- The buyer must check with the delivery branch when choosing the branch to ensure the availability of the products.
- The terms and times for shipping products differ from one company to another and from one delivery representative to another. Please make sure that the shipping company is suitable for the nature of the required products.
- Aramex does not provide refrigerated shipping for baby formula and food, so milk and baby food cannot be shipped through Aramex.
13. Payment
- Payment can be made via mada cards, credit cards, Apple Pay or cash on delivery.
- Amounts will be calculated in Saudi Riyals.
- Refunds for orders canceled prior to delivery will be made to the same card used within 7-14 working days.
- In discounts and free product offers, product groups offers, and brand offers: The offer is applied to the lowest priced items.
- Offer products must be added to the shopping cart to benefit from the offer.
14. Exchange and return
- To return or exchange purchased products, visit any iBrand branch within 7 days of the purchase process. You must bring a payment receipt to complete any return or exchange process.
- In case of returning offers of 1+1, 2+1, 1+2, discount on the second pill, or combinations of offers, the entire offer set must be returned.
- In the event that offer items are returned, the entire offer group items must be returned at their value at the time of offer.
- The purchase invoice is necessary to provide the return and exchange service, within 7 days from the date of purchase.
- Items must be in their original condition with no changes (such as discolouration or tears).
- In the event that purchases are returned for cash, the points earned from the purchases will be deducted from your points.
- In the event that the order is canceled prior to delivery, a full refund of the purchase amount plus delivery fees will be issued to the same credit card used within 7-14 working days.
- Cases in which we do not accept a return or exchange of the product:
- If the barcode has been removed or scanned (for medical products only).
- Items that require special storage conditions, such as refrigerator medicines and baby food.
- Health insurance products cannot be refunded or exchanged.
- Mothers' clothing to preserve public health.
15. Privacy Policy Your privacy is important to us
It is Ibrand's policy to respect your privacy with respect to any information that we may collect while operating our website. Accordingly, we have developed this Privacy Policy for you to understand how we collect, use, pass and disclose personal information. Below is a summary of the privacy policy
- We will collect personal data by lawful and proper means, with the knowledge or consent of the data subject where required.
- Before or during collecting personal data, we will identify the purposes for which the data is being collected.
- We will collect and use personal data only to fulfill those purposes specified by us and for other assistance purposes, whether with the consent of the data subject or as required by law.
- Personal data should be appropriate for the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and current.
- We will protect personal data using reasonable security safeguards to secure it against loss or theft, and to prevent unauthorized access, disclosure, copying, use or modification. But this does not mean our absolute commitment to this protection.
- We will provide customers with adequate information about policies and practices relating to the management of personal data.
- We will retain personal data for as long as necessary only to fulfill those purposes.
We are committed to conducting our business in accordance with these principles in order to ensure, protect and maintain the confidentiality of personal data. iBrand may change this Privacy Policy from time to time at the Company's sole discretion at any time without its obligation to notify you of such change.
16. Discount Coupons
- A discount coupon cannot be used in conjunction with other offers and discounts on products.
- The maximum coupon discount is 250 riyals, unless otherwise stated.
- Discount coupons do not include pharmaceutical products, non-prescription medications, infant formula, baby food or diapers.
17. Presentations
- In the event of returning offers of 1+1, 2+1, 1+2, a discount on the second pill, or groups of offers, the entire offer set must be returned.
- In the event that offer items are returned, all items in the offer group must be returned for their value at the time of the offer.
- In discounts, free product offers, product group offers, and brand offers: the offer is applied to the lowest priced items.
- Offer products must be added to the shopping cart to take advantage of the offer.
- A discount coupon cannot be used in conjunction with other offers and discounts on products.
